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Help Center
Browse our comprehensive help articles and FAQs to find quick answers.
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What Do You Need Help With?
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Starting a Campaign
Learn how to create and launch your fundraiser
Donations & Payments
Information about making and receiving donations
Withdrawing Funds
How to transfer funds from your campaign
Safety & Security
Protecting your account and reporting issues
Promoting Your Campaign
Tips for sharing and growing your fundraiser
Account Settings
Managing your profile and preferences
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FAQ
Frequently Asked Questions
Quick answers to common questions about our platform.
You can create and launch a campaign in just a few minutes! Simply sign up, provide your campaign details, and you'll be ready to start accepting donations.
Our platform operates on a transparent fee structure. We charge a small platform fee plus standard payment processing fees. All fees are clearly disclosed before you start your campaign.
You can withdraw funds at any time. Transfers typically take 2-5 business days to reach your bank account, depending on your financial institution.
Absolutely. We use industry-standard encryption and security measures to protect your personal and financial information. Your data is safe with us.
Yes, donors can request refunds within 30 days of their donation. For more details, please review our Refund Policy or contact our support team.
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Serving Africa & Beyond