Greyfundr Privacy Policy

1. Introduction

Welcome to Greyfundr! This Privacy Policy, which we may update from time to time, applies to the Greyfundr Platform, including our website at www.greyfundr.com, mobile apps, and any new features we might add. “Greyfundr,” “we,” “us,” “our,” and other similar terms, shall refer to the party you are contracting with.

Our cutting-edge platform ensures your transactions are safe, streamlined, and easy to manage, empowering you to take control of your fundraising journey with confidence and convenience.

1.1 Purpose of the Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform. It also describes your rights regarding your personal information.

1.2 Acceptance

By using any of the Services or the Platform, you're agreeing to this Privacy Policy. This means you understand and accept all the rules about how we handle your data. If you do not agree, please do not use our services.

1.3 Scope

This policy applies to all users of Greyfundr, including donors, organizers, beneficiaries, and non-profit organizations (NPOs). It covers information collected through our website, apps, and related services.

2. Definitions

To help you understand this policy, here are key terms:

Account: A unique account created by a user to access and utilize Greyfundr's Services, which includes personal information, credentials, and activity logs. This does not include Supporter Accounts created on NPO Websites powered by Greyfundr Pro.
Affiliate: Any entity that directly or indirectly controls, is controlled by, or is under common control with Greyfundr. This includes subsidiaries, parent companies, and any other related entities.
Beneficiary: The individual, group, or entity for whose benefit the corresponding Fundraiser is conducted and who is the intended recipient of the funds raised.
Donor: An individual or entity that contributes funds to a fundraiser on the platform.
Organizer: The person or entity responsible for creating and managing a fundraiser.
Personal Information: Information that identifies you personally, such as your name, email, phone number, or payment details.

3. Information We Collect

We collect information to provide better services to all our users. We collect information in the following ways:

3.1 Information You Provide to Us

Account Registration: When you create an account, we collect your name, email address, password, and other profile information.
Fundraiser Creation: Details about the fundraiser, including goals, descriptions, and beneficiary information.
Donations: Payment information (processed securely by third-party providers), donation amounts, and any messages.
Communications: Emails, messages, or feedback you send to us.

3.2 Information We Collect Automatically

Device and Usage Data: IP address, browser type, operating system, device identifiers, and usage patterns.
Location Data: Approximate location based on IP address or GPS if enabled.
Cookies and Tracking Technologies: See Section 4 for details.

3.3 Information from Third Parties

Payment processors Paystack for transaction details.
Social media platforms if you log in via them.
Public sources or partners for verification purposes.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience:

Essential Cookies: Necessary for the website to function, such as remembering your login.
Analytics Cookies: Help us understand how you use greyfundr.com
Marketing Cookies: Used to show relevant ads.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

5. How We Use Information

We use the information we collect to:

Provide, maintain, and improve our services, including processing donations and managing fundraisers.
Process transactions and send related information, such as receipts and updates.
Send you technical notices, updates, security alerts, and support messages.
Respond to your comments, questions, and requests.
Personalize your experience, such as showing relevant fundraisers.
Conduct research and analytics to improve our platform.
Comply with legal obligations and enforce our terms.

6. How We Share Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information:

With Service Providers: Third-party vendors who assist us, such as payment processors, email services, and hosting providers, under strict confidentiality agreements.
With Organizers and Beneficiaries: For successful donations, we share donor information (e.g., name, amount) with the fundraiser organizer, as necessary for fulfillment.
For Legal Reasons: When required by law, to respond to legal processes, or to protect our rights, safety, or property.
In Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
With Your Consent: For other purposes with your explicit permission.

We may also share aggregated, non-personal information for analytics or marketing.

7. Your Choices and Rights

You have several choices regarding your information:

Access and Update: You can view and edit your account information at any time in your profile settings.
Opt-Out of Communications: Unsubscribe from marketing emails via the link in the email or your account settings.
Data Deletion: Request deletion of your personal data, subject to legal retention requirements (e.g., for tax purposes).
Data Portability: Request a copy of your data in a portable format.
Withdraw Consent: If processing is based on consent, you can withdraw it.

To exercise these rights, contact us at privacy@greyfundr.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy, or as required by law. For example:

Account data is retained while your account is active and for a reasonable period after deactivation.
Transaction records may be kept for 7 years for tax compliance.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards, such as standard contractual clauses, to protect your data.

11. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. For users aged 13-17, we recommend parental involvement.

12. Third-Party Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or a prominent notice on our platform. Your continued use after changes constitutes acceptance.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Email: support@greyfundr.com
Mail: Greyfundr Support, Greyfundr, Lekki Lagos, Nigeria 105101
Phone: +234 912 228 6808

We are committed to addressing your concerns promptly.